Questions, comments or feedback?
Here's how to get in touch with us.
You may call +65 96249311 to speak with a Customer Service Representative for updates on your order status.
Pricing and Payment
Acceptable Payment Methods for the Visa eStore:
- No Forms of Payment are required
- Click on the Check Out button, located in the Shopping Cart. The Place Order page will be displayed.
- Verify your Billing Information and Shipping Information, displayed on this page. If these need to be updated, click on the appropriate Modify button and make the necessary changes. Click Save.
- Verify the Order Information in your Cart and make any final changes.
- Click on Place Order to submit your order into the eStore's secure ordering environment.
- Once you have placed your order, a confirmation page will be displayed. From here, you may exit the Online Catalog or continue shopping.
Shipping and Delivery
Your in–stock merchandise order will be processed and shipped shortly after receipt. Unless otherwise specified, all orders will be shipped within 48 hours, via the shipping method you have selected.
Orders and Returns
After you place an order and it has been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.
You can also view your Order status and details through your ‘My Account’ portal, in ‘Order History’.
Once the order is placed, call Customer Service at +65 96249311.
If an item is out of stock, there will be a notice on the product page notifying you that the current in-stock quantity is zero, as well as the date the item will be restocked.
Call Customer Service at +65 96249311. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.
Call Customer Service at +65 96249311.