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ORDER AND SHIP EARLY! Orders may require longer lead times due to post-pandemic shipping and industry-wide supply chain challenges.

Order And Ship Early!

A massive increase in online shopping and residential deliveries has created record-breaking shipment volumes for UPS, FedEx and USPS. They can't keep up with demand. This can add days to production and delivery times in some instances. As your partner, we are committed to providing you with the best possible experience and service. Planning ahead allows Staples Promotional Products to help you meet your desired timelines. If you have large orders and tight deadlines, please call customer service for extra planning and attention.

On-time delivery could require longer shipping lead times, so order early!

  • Delivery of in-stock orders may be delayed due to longer shipment transit times
  • Custom orders may be subject to double delays. Inventories may take longer to reach decorators. Once decorated, shipment to the customer can take longer too
  • Paying for expedited services no longer guarantees on-time delivery. Shippers have discontinued their “money-back” delivery time guarantees for the foreseeable future

Plan & order early!

While Staples is working with suppliers and freight carriers to secure priority processing, delays cannot be mitigated in all cases. Shipping carriers do not know when shipping volumes and capacities will normalize. We will keep you informed as volumes and shipping times improve.

Have a mandatory in-hands date?

Share it with customer service! They will know the best options to ensure timely delivery.

Order early if you can!

Build a few extra days into your timeline just in case.

Shipping to or from Southern California?

Order even earlier! That region is experiencing the longest delays.

All freight carriers are communicating delivery delays this holiday season. Order early to ensure your packages arrive on time. Thank you for your business.

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FAQ

Questions, comments or feedback?

Here's how to get in touch with us.

Order Status

You may call +65 96249311 to speak with a Customer Service Representative for updates on your order status.

Pricing and Payment

Payment Methods

Acceptable Payment Methods for the Visa eStore:

  • No Forms of Payment are required
  • Click on the Check Out button, located in the Shopping Cart. The Place Order page will be displayed.
  • Verify your Billing Information and Shipping Information, displayed on this page. If these need to be updated, click on the appropriate Modify button and make the necessary changes. Click Save.
  • Verify the Order Information in your Cart and make any final changes.
  • Click on Place Order to submit your order into the eStore's secure ordering environment.
  • Once you have placed your order, a confirmation page will be displayed. From here, you may exit the Online Catalog or continue shopping.

Printing Your Receipt

If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Click on the specific order for which you would like a receipt and print this page.

Shipping and Delivery

Shipping and delivery information

Your in–stock merchandise order will be processed and shipped shortly after receipt. Unless otherwise specified, all orders will be shipped within 48 hours, via the shipping method you have selected.

Orders and Returns

How do I check the status of my order?

After you place an order and it has been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your Order status and details through your ‘My Account’ portal, in ‘Order History’.

What if I need to change my order?

Once the order is placed, call Customer Service at +65 96249311.

How can I access my past orders or invoices?

You can access past orders and invoices from the Customer Information page – once you’ve entered your valid customer information, click to access the Order History page.

How can I check item availability?

If an item is out of stock, there will be a notice on the product page notifying you that the current in-stock quantity is zero, as well as the date the item will be restocked.

What if my item arrives damaged or defective?

Call Customer Service at +65 96249311. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

What if I received missing or wrong item(s)?

Call Customer Service at +65 96249311.