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All freight carriers are communicating delivery delays this holiday season. Order early to ensure your packages arrive on time. Thank you for your business.

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//TO DO - this code will be available when 9.3 will get merged to MRR//

FAQ

Questions, comments or feedback?

Here's how to get in touch with us.

Order Status

You may call +65 96249311 to speak with a Customer Service Representative for updates on your order status.

Pricing and Payment

Payment Methods

Acceptable Payment Methods for the Visa eStore:

  • No Forms of Payment are required
  • Click on the Check Out button, located in the Shopping Cart. The Place Order page will be displayed.
  • Verify your Billing Information and Shipping Information, displayed on this page. If these need to be updated, click on the appropriate Modify button and make the necessary changes. Click Save.
  • Verify the Order Information in your Cart and make any final changes.
  • Click on Place Order to submit your order into the eStore's secure ordering environment.
  • Once you have placed your order, a confirmation page will be displayed. From here, you may exit the Online Catalog or continue shopping.

Printing Your Receipt

If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Click on the specific order for which you would like a receipt and print this page.

Shipping and Delivery

Shipping and delivery information

Your in–stock merchandise order will be processed and shipped shortly after receipt. Unless otherwise specified, all orders will be shipped within 48 hours, via the shipping method you have selected.

Orders and Returns

How do I check the status of my order?

After you place an order and it has been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your Order status and details through your ‘My Account’ portal, in ‘Order History’.

What if I need to change my order?

Once the order is placed, call Customer Service at +65 96249311.

How can I access my past orders or invoices?

You can access past orders and invoices from the Customer Information page – once you’ve entered your valid customer information, click to access the Order History page.

How can I check item availability?

If an item is out of stock, there will be a notice on the product page notifying you that the current in-stock quantity is zero, as well as the date the item will be restocked.

What if my item arrives damaged or defective?

Call Customer Service at +65 96249311. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

What if I received missing or wrong item(s)?

Call Customer Service at +65 96249311.